Process usability
The user journey doesn’t stop at the screen. EyeLevel UX follows the entire process - from first click to confirmation email.
Process usability is about the process behind it - the steps, handoffs and communication a user goes through to get something done.
What gets evaluated
End-to-end journey
The full route a user takes to reach a goal, across multiple channels.
Process communication
Emails, confirmation texts and links - unclear copy and broken links often surface here.
Cross-channel handoffs
What happens as a user moves from app, to email, to website?
Process flow diagram
With Standard and Extended packages you receive a process flow diagram of the user journey as it is actually experienced, with the findings built in.
A process that works on paper can still stall on a single unclear confirmation email.
What you get
Concrete, usable output – not vague recommendations.
Process flow diagram
The full user journey mapped, as it’s actually experienced.
Findings report
Blocking issues and friction points in the process, with reasoning.
Video montage
An edited recording of the expert session walking through the process.