Application usability
A thorough expert evaluation of your interface: where users get stuck, hesitate, or drop off - and why.
Application usability is about the interface itself - the screen, the buttons, the flow a user actually sees and clicks through.
What gets evaluated
Navigation & structure
Can users find what they need without having to think about it?
Interaction patterns
Do buttons, forms and notifications behave the way users expect?
Readability & language
Is the interface copy clear, consistent, and free of jargon?
Multi-browser & multi-account
Tested across multiple browsers and accounts, with data bleed between sessions flagged as an additional observation.
Method
Intake
Scope, target audience and the user flows to be researched are defined in a conversation, and confirmed back for approval before the research starts.
Expert evaluation
Heuristic evaluation and cognitive walkthrough, performed in person and recorded on video.
Reporting
Findings report covering blocking issues and friction points, plus an edited video summary, walked through together in person.
What you get
Concrete, usable output – not vague recommendations.
Findings report
Blocking issues and friction points, with reasoning and context.
Video montage
An edited recording of the expert session, making the problem visible.
Process flow diagram
With Standard and Extended: the user journey mapped, with findings built in.