Application usability
A thorough expert evaluation of your interface: where users get stuck, hesitate, or drop off - and why.
What gets evaluated
Navigation & structure
Can users find what they need without having to think about it?
Interaction patterns
Do buttons, forms and notifications behave the way users expect?
Readability & language
Is the interface copy clear, consistent, and free of jargon?
Multi-browser & multi-account
Tested across multiple browsers and accounts, with data bleed between sessions flagged as an additional observation.
Method
Intake
Scope, target audience and critical user flows are defined.
Expert evaluation
Heuristic evaluation and cognitive walkthrough performed by the expert in person, recorded on video.
Reporting
Findings report covering blocking issues and friction points, plus an edited video summary.
What you get
Concrete, usable output – not vague recommendations.
Findings report
Blocking issues and friction points, with reasoning and context.
Video montage
An edited recording of the expert session, making the problem visible.
Process flow map
With Standaard and Extended: the user journey mapped, with findings built in.