What your users never report, EyeLevel UX still sees.
Independent expert research into application and process usability, carried out by an experienced human - based on heuristic evaluation and cognitive walkthrough, not user panels.
A human eye, for human users.
Two angles, one gaze
Problems rarely manifest on the screen alone. Just as often, they live in what happens before and after the interface.
The interface itself
Navigation, interaction patterns, readability and consistency - tested against recognised usability heuristics and 35+ years of IT experience.
The full journey
The end-to-end user journey, including emails, confirmation texts and links - where processes most often break down in practice.
No test panel, no synthetic users, no AI. An expert walking through your system in person, able to put a finger directly on what goes wrong - and why. Method - heuristic evaluation & cognitive walkthrough
Why EyeLevel UX
35+ years in IT
Not just what goes wrong, but why - and what a realistic fix looks like within your technical context.
Fully independent
No involvement in building or design. Findings without conflicts of interest.
Two layers of insight
Blocking issues and friction points - what stops users, and what irritates them.
How it works
Intake
Scope, target audience and critical user flows are defined.
Expert evaluation
Heuristic evaluation and cognitive walkthrough performed by the expert in person, recorded on video.
Reporting
Findings report covering blocking issues and friction points, plus an edited video summary.
Who this is for (and who it isn’t)
Expert review isn’t the right method for every question. Independence also means being honest about when something else fits better.
If this sounds familiar
You sense something is off but can’t quite name it. You want an independent, fast read without setting up a full research project. You mainly want to know what’s going wrong and why, from experience.
Consider something else instead
Want to know how a large, diverse group of users actually behaves? Moderated user research with real participants is the better fit. Need large-scale, quantitative data on site behaviour? Analytics or A/B testing is the better choice.
Packages
Fixed scope, fixed price range - based on the value of expertise, not billable hours.
Quickscan
- Rapid expert review
- Findings report
- Edited video summary
- Research duration: short and focused
- Report: concise, focused on the most important issues
- Video: short summary of the key moments
- Turnaround: relatively fast
- Ideal for: a first, quick check, or a focused question about one part
Standaard
- Application and/or process evaluation
- Process flow map with findings
- Video montage of test sessions
- Research duration: moderate, with room for depth
- Report: full report with reasoning and a process flow map
- Video: fuller montage of the test sessions
- Turnaround: standard for a full study
- Ideal for: a concrete, evidence-based improvement plan for an existing application or process
Uitgebreid
- Full application and process evaluation
- Process flow map with findings
- Follow-up measurement optional (excl.)
- Research duration: the most extensive track, application and process together
- Report: full evaluation with prioritisation and follow-up advice
- Video: full montage, with room for a follow-up measurement
- Turnaround: the longest track, with room for iteration
- Ideal for: organisations that want to improve structurally and be able to measure progress
Prices excl. VAT. Travel costs, extra revision rounds, or scope that only surfaces during intake are always discussed upfront - never invoiced afterwards without agreement.