Service
Process usability
The user journey doesn’t stop at the screen. EyeLevel UX follows the entire process - from first click to confirmation email.
What gets evaluated
End-to-end journey
The full route a user takes to reach a goal, across multiple channels.
Process communication
Emails, confirmation texts and links - unclear copy and broken links often surface here.
Cross-channel handoffs
What happens as a user moves from app, to email, to website?
Process flow map
Standaard and Extended packages include a flow map as actually experienced by the user, with findings mapped onto it.
A process that works on paper can still stall on a single unclear confirmation email.
What you get
Concrete, usable output – not vague recommendations.
Process flow map
The full user journey mapped, as it’s actually experienced.
Findings report
Blocking issues and friction points in the process, with reasoning.
Video montage
An edited recording of the expert session walking through the process.